Business Process Outsourcing
save time and performance by delegating your daily tasks
thanks to the outsourcing ISO 9001: 2015
- Reduce management costs
- Benefit from a 100% available staff without absenteeism
- Achieve performance gains
- Free up time for your teams
What is administrative outsourcing ?
Administrative outsourcing, called Business Process Outsourcing, or BPO, is the outsourcing of certain administrative processes to an external service provider. Business Process Outsourcing is an essential tool to increase agility, whatever your field of activity, because it allows you to concentrate on the essential.
The benefits of Business Process Outsourcing
- Improve efficiency and reduce costs: Productivity gains between 40 and 80%.
- Ensure continuous service all year round with staff always available
- Access functions not present in the company or not requiring full-time employees
- Stimulate growth by focusing on strategic activities Accelerate time-to-market
- Improve customer service
- Motivate employees
- Manage Risk and Compliance
- Offer a flexible and scalable service
- Access a network of experts who master specialized tools (ERP, CRM…)
Why outsource your administrative services ?
Ensure continuity of services
Benefit from professionals with shared costs
Improve customer satisfaction and build customer loyalty
Increase agility and flexibility
Need to know more about it ?
With ISP Back Office Solutions specialist in outsourcing, focus on your growth and become more profitable!
Our services improve your responsiveness,
streamline your administrative processes
and allow you to stay focused on your challenges.
The benefits include
Qualified staff operational
Our team is highly qualified and directly available for to meet your needs. Access to our experts and specialized tools already in place
used and implemented ( ERP SAGE/ SAP…)
The cost of our services are fixed in advance and more competitive than solutions interim or local. You transform your fixed costs into variable costs.
Time Saving and Agility Gain
By outsourcing the least expensive tasks criticism of your profession, you free yourself your time for your activities strategic and you entrust to specialists to manage the staff required to support your activity.
With ISP Back Office Solutions a specialist in outsourcing,
Gain agility while becoming more profitable !
Our services improve your flexibility, streamline your processes and you allow you to stay focused on your business.
Commercial – administration of sales :
- Document management (Document distribution and retrieval)
- Management assistance
- Management of administrative files
BPO – quality :
- Management of satisfaction surveys
- Collection of documents necessary to obtaining certification……
BPO – accounting / finance :
- General accounting
- Processing of documents related to Commercial activity, such as Invoice entry and Customer dunning,
accounts payable and accounts receivable,
- tax returns such as VAT or business tax
- periodic statements and the annual tax return
- Invoice entry and Customer dunning,
Database Management :
- CRM update
database compliance as part of ERP or IT system migration
- Qualification and rationalization of files
BPO – web marketing :
- Website update (CMS Prestashop, WordPress)
- Natural SEO
- Forum animation
Do you have a question ?
These solutions concern you if you are :
- Facility Director
- Business Unit Director
- IT Director
- Sales Director
- Director of Human Resources
- Chief Financial Officer
- Quality Manager
- CRM Manager
- ERP Manager
Outsourcing to reduce administrative costs
By choosing to entrust recurring and time-consuming tasks to an external partner, you automatically benefit from a reduction in your costs through various means:
– Reduction in management and personnel costs
– Possibility of enjoying the benefits of professionals with shared costs
– Increased flexibility to accommodate peaks of activity
– Time freed up for teams, more able to invest in high value-added tasks
Outsourcing also makes it possible to transform fixed assets, investments and payroll costs into operating costs and operating expenses. Thanks to the outsourcing of services, the company thus reduces its CapEx in favour of its OpEx.
The time and money saved can then be reinvested in strategic positions for the company, in order to increase the structure’s turnover. For example, the savings made can be reinvested in the corporate advertising budget or simply increase cash flow.
How to select your service provider for a successful outsourcing?
More than just a sub-contracting contract, outsourcing has to be seen as a true collaboration. The choice of ISP Group as your service provider is therefore crucial, because it is ensuring you with a real partner who will know how to look after your company’s interests, to accompany you in your growth. Further to the savings that it will provide you, it will not be the only benefits:
– Reliability. You will be able to rely on qualified personnel in terms of management, training and experience.
– The seniority of the activity. ISP is a trusted partner in Morocco since 2009. Outsourcing is an expert job and our longevity is your guarantee.
– Our availability and flexibility. As an ISO 9001 certified organization, customer centricity is our DNA. You can be sure that as your service provider we will put you at the heart of our priorities. Our ISO processes flexibility guarantees you that our organization has the capacity to absorb peak loads and that we will react quickly.
As an ISO 9001:2015 organization we ensure customer focus and professionalism, whether in terms of quality, customer service, timeliness or risk anticipation.
On iso.org, ISO notes, “ISO helps businesses and organizations to be more efficient and improve customer satisfaction.” ISO also offers the following as ISO 9001:2015’s benefits over the 2008 version:
- Sets greater emphasis on leadership engagement
- Helps address organizational risks and opportunities in a structured manner
- Uses simplified language and a common structure and terms
- Addresses supply chain management more effectively
- Is more user-friendly for service and knowledge-based organizations